|
|
 |
|
|
Frequently Asked Questions (FAQ)
| | | | | | |
| Q. |
How do you manage to provide so much value to the customers?
|
| A. |
We run a tight ship. Customers will recognize value when they see it. Our margins are low and we make our profit in volume. Providing
the best value to our customers is our guiding principle. Combining this value with ease of
shopping and order tracking, search, look and feel at our website, we believe you will enjoy
your shopping experience with us. We aspire to become the 'Walmart of alternative footwear and sexy wear'.
|
| Q. |
How do I get discount codes (coupons)?
|
| A. |
Register for free and be automatically entered into drawings
Participate in Tell A Friend program
When you qualify for the Frequent Buyer Club
Send helpful feedback to Shoe Republic
Sign up to get email updates
|
| Q. |
What do you charge for shipping and handling?
|
| A. |
We charge a flat fee of $8.95 for shipping to all 48 contiguous states,
no matter how many pairs of shoes are in your order for retail customers.
To streamline operations, we currently ONLY ship to 48 contiguous states
where UPS ground can deliver. That means we don't ship to PO boxes or military addresses.
|
| Q. |
How do I pay for the products?
|
| A. |
We gladly accept Visa, MasterCard, American Express, Discover credit cards. To streamline business
processes, we no longer accept other forms of payment.
|
| Q. |
When will my credit card be charged?
|
| A. |
We only charge your credit card or claim your Paypal payment when we actually ship the
products. If we are able to fulfill only part of your order, we'll ask you if you wish
to accept partial shipment. If you do, we'll obviously only bill you the portion we ship.
|
| Q. |
Why does my single order sometimes come in multiple smaller packages?
|
| A. |
When you order multiple products from different brands in one order, if we don't have all
of them in one place, your order will arrive in different packages, shipped directly from our manufacturers. Don't worry, your
shipping cost will always be the same no matter how many packages you receive in one order.
|
| Q. |
Can I change or cancel my order after I already place the order?
|
| A. |
Yes you can. Just go to the Order Status check page, log in, and change the status of your order to
Canceled-ByCust if the status is 'Ordered'. If your order has already been processed (the order status field will show a status other than 'Ordered', you can not change it. |
| Q. |
Do you ship internationally?
|
| A. |
We did before, but we only do that in very special cases. For now, we only ship to 48 contiguous states.
please let us know. |
| Q. |
Do you charge sales tax?
|
| A. |
We are a California based company, so all orders shipped to a california address will be taxed at 8.25%. If you
live in California, place an order that ships products outside of California, no sales tax will be charged. However, if you
live outside California but place an order shipping products to a California address, there will be
sales tax. |
| Q. |
What is the difference between Patent, PU, Stretch and Leather material?
|
| A. |
Patent, either patent leather or patent pu, the latter being a man made
material, has a very shiny, almost mirror like appearance. Pu, short for
polyurethane, is a semi-shiny to non-shiny man made material designed to be less
expensive than leather. Stretch, either patent or pu, is a thin, stretchable
material, which allows it to fit to the contours of the feet or legs. Leather,
usually having a supple and comfortable feel and with a texture pattern, is the
highest quality material of all used in shoemaking. |
| Q. |
How do you convert a man's shoes size to a lady's shoes size?
|
| A. |
Shoes fit differently. Our best rule of thumb is a two-size increase. A man's 9
converts to a woman's 11. Please check our size conversion chart for more
information. |
| Q. |
How can I remove glue marks on the shoes?
|
| A. |
Use lighter fluid. Ordinary lighter fluid applied to a white rag will remover
the glue. You can also use glue thinner which can be purchased from any shoe
repair shop. |
| Q. |
How can I clean a shoe in patent material that has been on display and collected
dust?
|
| A. |
Use Patent Glow, which is one of the accessory items we sell. Do NOT use water
or alcohol as they may rid the material of its shininess. |
| Q. |
How can I change the battery in a light-up shoe?
|
| A. |
Peel up the silver sock lining material where the ball of the foot touches,
carefully remove the lighting mechanism, replace the old battery with the new
one, place it back, and, using hair dresser, blow hot air at the back of the
sock lining material where the glue was for a few seconds, then firmly press it
back. |
| |
DISCLAIMER:
|
| |
Shoe Republic, Inc. and its employees and affiliates are not responsible for personal
injury or property damage as a result of the use or misuse of the items sold on its web site. By
purchasing or using the items listed at Shoe Republic's web site, you unconditionally agree to hold Shoe Republic
and its employees harmless of any consequences as a result of using the items Shoe Republic sells.
|
| |
